What’s included

Explore more than 70 focused, on-demand training sessions covering customer service, communication and the essential knowledge GP administrative teams need to work confidently and effectively.

70+ Training sessions

2 Core learning areas

Regularly updated new sessions at no additional cost with active access

Customer service and communication



Practical training that gives GP administrative staff a clear structure for communicating confidently, solving problems and supporting patients in a wide range of situations.

✓ 
Core communication skills

Understanding customer service,
Structuring patient interactions,
Problem-solving,
Communication and connection,
Empathy,
Attitude and behaviour

✓
 Supporting different patient needs

Speaking to third parties,
Effective signposting,
Supporting people with memory problems,
Responding to suicidal thoughts,
Communicating following bereavement

✓
 Challenging Situations

Understanding difficult interactions,
Managing challenging behaviour,
Applying the skills to common scenarios

Practical Knowledge

✓
Common Health Conditions

Comprehensive guide to chronic diseases including those of the heart, lung, bowel, brain and skin.

✓
Medication and Prescriptions

Common medicines - over 100 discussed,
Acute and repeat prescriptions,
Controlled drugs,
Green, amber and red medication.

✓
Tests and Investigations

Blood tests,
PSA,
Imaging,
Tests carried out in General Practice

✓
NHS services and patient pathways

Screening,
Health Roles,
Hospital specialties,
Referrals,
Home visits,
Immunisations

✓
General Practice Administration

Medical terminology,
Coding,
Registrations,
Removals,
Admission and discharge letters,
NHS forms,
Inappropriate work for GPs

✓
Mental Health and Cancer

Depression,
Anxiety,
Serious mental illness (SMI),
Types of Cancer,
Journey of a Cancer Patient

Ready to strengthen your admin team?

Email us to discuss access to The GP Admin Library for your practice, PCN or organisation.
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